Q4(c). Write briefly on the following: Project Arrow; National Health Plan

Project Arrow

Launched in 2008, Project Arrow aimed to modernize India Post by improving core operations, customer service, and infrastructure in post offices. It introduced standardized branding, upgraded IT systems, faster mail processing, financial inclusion services, and improved grievance redressal. The project helped post offices deliver banking services, Aadhaar enrolment, and digital payments. In states like Haryana, modernized post offices in Gurugram, Rohtak, and Hisar improved rural savings accounts, money transfers, and e-commerce parcel handling.

National Health Plan

The National Health Plan refers broadly to India’s long-term health strategy, particularly highlighted under the National Health Policy (2017). It aims to achieve Universal Health Coverage (UHC) through preventive healthcare, digital health systems, robust human resources, and improved public spending (target: 2.5% of GDP). Major initiatives include Ayushman Bharat, Health and Wellness Centres, telemedicine, and disease surveillance. Haryana implemented HWCs at village level and expanded Ayushman Bharat benefits across vulnerable households.